Implementation • Delivery • Customer Success
Experienced Professional Services, implementation, and delivery leader with 17+ years in enterprise software. I help organizations move complex fintech and software programs from sales promise to durable customer value — with clear governance, stakeholder alignment, and repeatable delivery methods.
Years in Enterprise Software
Industry Specialization
Cloud Platforms
Implementation to Adoption
I bring structure and clarity to complex enterprise programs — bridging business strategy, technical delivery, and customer outcomes.
Translating business goals into launch plans, dependencies, milestones, and adoption paths that teams can execute against.
Guiding customer-facing delivery with repeatable methods, clear ownership, and practical escalation rhythms.
Comfortable in enterprise environments where security, integration, compliance, and operational reliability matter.
Keeping sponsors, users, delivery teams, and account stakeholders aligned around outcomes, tradeoffs, and next decisions.
Building practical operating cadences for risks, status, scope, timelines, and executive visibility.
Connecting implementation work to adoption, value realization, and the customer experience after go-live.
A focused career in enterprise software — building and leading delivery teams at the intersection of technology, services, and customer success.
I extend my delivery lens into AI-assisted ways of working — improving project communication, surfacing risks sooner, sharpening handoffs, and giving teams better operating clarity without losing human judgment.
The goal isn't automation for its own sake. It's about building a repeatable services motion where AI augments the signals that help teams make better decisions, faster.
Using AI to improve project scoping, resource modeling, and risk identification before they become blockers.
Surfacing the right information at the right time — so program leads and sponsors stay ahead of issues.
Building scalable frameworks that maintain quality and consistency across a growing book of business.
Interested in Professional Services leadership, enterprise implementation, or fintech delivery roles. Let's start a conversation.